U-Pass Replacement Guidelines

What if my U-Pass is lost or stolen?

All lost, stolen, or captured U-Passes are replaced at the CTA office, located at 567 West Lake Street. Bring your student ID and $35 replacement fee (cash, credit, or money order) to request a new U-Pass. After requesting a new U-Pass at the CTA, you may then pick it up the following Monday at the Campus Card Office, 600 S. Michigan Ave., Room 601.

Bring your damaged U-Pass and valid student ID to the CTA offices to request a FREE replacement. You will receive a five-day pass providing unlimited rides.

In the event that you are using a defective or damaged U-Pass, CTA bus operators and customer assistants will attempt to confiscate your card.  Damaged U-Passes often get caught in the fareboxes and turnstiles and cannot be immediately retrieved.  Do not let an attendant take your card, especially without documentation. 

On the Bus: If our fare equipment will not read your U-Pass, the Bus Operator will let you complete your ride for free. However, you must bring your defective/damaged U-Pass, along with your valid student ID to CTA headquarters. CTA will issue a temporary Transit Card and a replacement U-Pass will be issued within 5-7 business days.

At the Rail Station: Present your U-Pass to the Customer Assistant to have it inspected. To receive a free replacement pass, bring your defective/damaged U-Pass, along with your valid student ID to CTA headquarters. CTA will issue a temporary Transit Card and a replacement U-Pass will be issued within 5-7 business days.

On the Bus: The Bus Operator will ask you to complete a Customer Service card and allow you to ride free. If needed, a free transfer will be provided. You must bring your Customer Service card along with your valid student ID, to CTA headquarters (see address below). A replacement U-Pass will be issued within 5-7 business days. If you fail to get the Customer Service card, it can take longer to replace your U-Pass.

At the Rail Station: Locate Customer Assistant and inform him/her of your problem. The Customer Assistant will have you complete a Fare Discrepancy Report (FDR) and issue you a free transit card. You must bring a copy of the FDR, along with your valid student ID, to CTA headquarters (see address below) . A replacement U-Pass will be issued within 5-7 business days. If you fail to get the Fare Discrepancy Report (FDR), it can take up to two weeks to replace your U-Pass.

What does Code 57 or Hotlisted mean?

If you drop from Full-Time to Part-Time status, your card will be deactivated. Part-Time students do not qualify for the program and your card will not be replaced. Your U-Pass is deactivated if Code 57 appears on the turnstile or card slot.

How many replacement U-Passes am I allowed?

Only ONE replacement card will be issued per year, unless the card is damaged or defective (as opposed to lost or stolen).

Chicago Transit Authority
567 W. Lake Street, 2nd Floor
Chicago, IL 60661
Monday-Friday, 8:00am - 4:30pm