U-Pass Replacement Guidelines

All lost, stolen, or captured U-Passes are replaced at the CTA office, located at 567 West Lake Street. Bring your student ID and $35 replacement fee (cash, credit, or money order) to request a new U-Pass. After requesting a new U-Pass at the CTA, you may then pick it up 5-7 business days later on Friday at the Campus Card Office, 600 S. Michigan Ave., Room 601.  You MUST show a valid Columbia College Chicago Campus Card to pick-up your U-Pass, otherwise service will be denied.


Bring your damaged U-Pass and valid student ID to the CTA offices to request a FREE replacement. You will receive a 7-day pass providing unlimited rides.

In the event that you are using a defective or damaged U-Pass, CTA bus operators and customer assistants will attempt to confiscate your card.  Damaged U-Passes often get caught in the fareboxes and turnstiles and cannot be immediately retrieved. You must get your U-Pass replaced immediately to avoid the timely process of U-Pass retrieval, and you may have to pay per ride until your U-Pass is found. Do not let an attendant take your card, especially without documentation.

On the Bus: If the fare equipment will not read your U-Pass, the Bus Operator will let you complete your ride for free. However, you must bring your defective/damaged U-Pass, along with your valid student ID to CTA headquarters. CTA will issue a temporary Transit Card and a replacement U-Pass will be issued within 5-7 business days.

At the Rail Station: Present your U-Pass to the Customer Assistant to have it inspected. To receive a free replacement pass, bring your defective/damaged U-Pass, along with your valid student ID to CTA headquarters. CTA will issue a temporary Transit Card and a replacement U-Pass will be issued within 5-7 business days.


On the Bus: The Bus Operator will ask you to complete a Customer Service card and allow you to ride free. If needed, a free transfer will be provided. You must bring your Customer Service card along with your valid student ID, to CTA headquarters (see address below), they will sign you up for a replacement U-Pass and provide you with a 7-day pass. A replacement U-Pass will be issued within 5-7 business days. If you fail to get the Customer Service card, it can take longer to replace your U-Pass.

At the Rail Station: Locate Customer Assistant and inform him/her of your problem. The Customer Assistant will have you complete a Fare Discrepancy Report (FDR) and issue you a free transit card. You must bring a copy of the FDR, along with your valid student ID, to CTA headquarters (see address below), they will sign you up for a replacement U-Pass and provide you with a 7-day pass. A replacement U-Pass will be issued within 5-7 business days. If you fail to get the Fare Discrepancy Report (FDR), it can take up to two weeks to replace your U-Pass.