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Ventra U-Pass Information

Ventra U-Pass

Below, you’ll find some general information to help you become familiar with your new Ventra U-Pass.

IMPORTANT: Things to know about your Ventra U-Pass:

Add full fare passes and transit value to your Ventra U-Pass:

How do I obtain my Ventra U-Pass?

Students who are registered full-time and are receiving a Ventra U-Pass card for the first time must attend Ventra U-Pass distribution on one of the days listed below to obtain a Ventra U-Pass. Depending on volume this should only take about 10-15 minutes.

Requirements to Pick Up Your Ventra U-Pass

Using your Ventra U-Pass

fall dates spring dates summer

Activated 9/3/2013

Deactivated 12/19/2013

Activated 1/22/2014

Deactivated 5/22/2014

UPass Not Offered

Lost or Stolen Ventra U-Pass:

  1. If your Ventra card is lost or stolen, visit the Campus Card Office to request a new card.
  2. A nonrefundable $50 fee must be paid to receive a replacement Ventra U-Pass.
    • To pay with a credit card, click here.
    • To pay with cash, visit the cashier window, 600 South Michigan Ave 3rd Floor.
  3. Bring the receipt to the Campus Card Office.
  4. Allow a minimum of 5 business days for delivery.  You will be notified at your Columbia Loop email account when your Ventra card is available for pick up at the campus card office.

Defective Ventra U-Pass:

If your Ventra U-Pass card is not working:

  1. Call the Ventra U-Pass activation phone number at 877-450-5328, press 0 to skip the automated message and speak to a Ventra agent.  Ask the agent to confirm whether your Ventra Card has been activated.  The Ventra agent will require your 16 digit Ventra Card number located on the back of the card, your name and Oasis ID.  If your card has not been activated, the Ventra agent will activate it and you may use it immediately.
  2. If you card does not work after it has been activated, bring the card to the Ventra Customer Service Office, 165 North Jefferson, at the corner of Jefferson and Lake St. Hours: Monday – Friday 8AM to 4:30PM.   
  3. Ventra will determine whether the card is defective on site.  If the card is defective, Ventra will issue a Defective Card form to you stating card is defective, issue a temporary pass and waive the $50 replacement fee.
  4. You must bring the Defective Card form to the Campus Card Office to request a new Ventra U-Pass card.  
  5. Allow a minimum 5 business days for delivery.

Ventra U-Pass FAQs