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Ventra U-Pass Information

Below, you'll find some general information to help you become familiar with your Ventra U-Pass.

IMPORTANT: Things to know about your Ventra U-Pass:

Important Dates:

Activated on: 9/3/2015 Activated on: 1/20/2016 Activated on: 5/20/2016
Deactivated on: 12/24/2015 Deactivated on: 5/19/2016 Deactivated on: 8/13/2016

Using your Ventra U-Pass

How do I obtain my Ventra U-Pass?

The Spring U-Pass will be available for pick up for eligible students on the following days and locations:

You must have a valid Campus Card (Student ID) to order or pick up your Ventra U-Pass.

Negative Balance on your Ventra Card Transit Account

Students who used their Ventra U-Pass after the U-Pass fare was deactivated at the end of the fall semester, but did not add funds to the Transit Account on the card, may have a negative balance on their card. If you have a negative balance on your Ventra Card, your U-Pass fare will not be activated until the negative balance is resolved with Ventra.

Add full fare passes and transit value to your Ventra U-Pass:

Lost or Stolen Ventra U-Pass:

  1. Call 1-877-NOW-VENTRA (1-877-669-8368) or login at to report your card as lost or stolen. Ventra will deactivate your card which will reduce the risk of a negative balance being created on your card by another person.
  2. Visit the Campus Card Office to request a new card
  3. A non-refundable $50 fee must be paid at Columbia College Chicago to receive a replacement Ventra U-Pass.
  4. Keep the receipt of the payment for your records.
  5. An email will be sent to your Columbia email account the following day confirming the receipt of the payment. The current Ventra Card will be deactivated and a new card will be ordered.
  6. Allow a minimum of 7 to 10 business days for your replacement card to be delivered to the Campus Card Office. You will be notified at your Columbia email account when your Ventra card is available for pick up at the campus card office.

Defective Ventra U-Pass:

If your Ventra U-Pass card is not working:

  1. Call the Ventra U-Pass activation phone number at 877-450-5328, press 0 to skip the automated message and speak to a Ventra agent. Ask the agent to confirm whether your Ventra Card has been activated. The Ventra agent will require your 16 digit Ventra Card number located on the back of the card, your name and Oasis ID. If your card has not been activated, the Ventra agent will activate it and you may use it immediately.
  2. You may also check your card status online if you have registered your card.
  3. If your card does not work after it has been activated, bring the card to the Ventra Customer Service Office, 567 W Lake St, Chicago, IL 60661 at the corner of Jefferson and Lake St. Hours: Monday – Friday 8AM to 4:30PM.
  4. Ventra will determine whether the card is defective on site. If the card is defective, Ventra will issue you a Defective Card form stating card is defective, issue a temporary pass and waive the $50 replacement fee.
  5. You must bring the Defective Card form to the Campus Card Office to request a new Ventra U-Pass card.
  6. Allow a minimum of 7 to 10 business days for delivery. You will be notified at your Columbia email account when your Ventra card is available for pick up at the Campus Card Office.

Ventra U-Pass Frequently Asked Questions